1. Overview

At AbroadGuideBD, we strive to provide high-quality consultancy and travel services. This Return and Refund Policy outlines the conditions under which refunds may be requested and processed.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

Service not initiated or commenced
Duplicate payment made in error
Service cancellation before work begins
Technical error resulting in overcharge

3. Non-Refundable Services

The following services are non-refundable:

Consultation fees once the consultation has been provided
Document processing fees after documents have been submitted
Application fees paid to third parties (embassies, universities, airlines, etc.)
Training course fees after classes have commenced
Services completed or substantially performed
Customized service packages after work has commenced

4. Refund Request Timeline

Important: Refund requests must be submitted within 7 (seven) working days from the date of payment. Requests submitted after this period may not be eligible for consideration.

5. How to Request a Refund

To request a refund, please follow these steps:

Send an email to contact@abroadguidebd.com with the subject line “Refund Request”
Include your full name and contact information
Provide your payment receipt or transaction ID
Specify the service purchased and payment date
Explain the reason for your refund request

6. Refund Processing Timeline

Once your refund request is received and approved:

Review Period: We will review your request within 3-5 working days
Processing Time: Approved refunds will be processed within 7-10 working days
Payment Method: Refunds will be credited to the original payment method used

7. Partial Refunds

In cases where services have been partially rendered, we may offer a partial refund calculated based on:

The proportion of work completed
Administrative costs incurred
Third-party fees already paid on your behalf

8. Cancellation Policy

If you wish to cancel a service:

Before Service Begins: Full refund minus 10% administrative fee
After Service Begins: Partial refund based on work completed
After Service Completion: No refund available

9. Visa/Application Rejection

Please Note: AbroadGuideBD is not liable for visa rejections, university admission denials, or any other application outcomes determined by external authorities. Our service fees cover consultation and assistance only, not guaranteed outcomes. Refunds are not provided for rejected applications.

10. Travel Booking Cancellations

For travel-related bookings (flights, hotels, tours):

Cancellation policies of airlines and hotels apply
Our service fee for booking assistance is non-refundable
Any refund from third parties will be processed as per their policies

11. Disputes

If you are dissatisfied with our refund decision, you may:

Request a review by emailing us with additional supporting information
Contact consumer protection authorities if you believe your rights have been violated

12. Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website.

13. Contact Information

For refund requests or questions about this policy, please contact us:

Business Name: AbroadGuideBD (আব্রোডগাইডবিডি)

Business Type: Partnership

Owners: Mamun Molla & Jahir Rayhan

Address: Ali & Nur Building Estate (4th Floor), House No-10/2, Road-2, Mohammadpur (Beside Sat Masjid), Dhaka-1207, Bangladesh

Mobile: 013156822424

Email: contact@abroadguidebd.com

Website: www.abroadguidebd.com